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dc.contributor.authorFoster, Theresa
dc.contributor.authorMaillardet, Victoria
dc.date.accessioned2020-07-31T14:23:34Z
dc.date.available2020-07-31T14:23:34Z
dc.date.issued2010-03
dc.identifier.citationFoster, T. and Maillardet, V. 2010. Surveying young patients. Emergency Medicine Journal, 27 (3), 221–223.en_US
dc.identifier.issn1472-0213
dc.identifier.issn1472-0205
dc.identifier.doi10.1136/emj.2008.065615
dc.identifier.urihttp://hdl.handle.net/20.500.12417/902
dc.description.abstractThe East of England Ambulance Service NHS Trust (the Trust) was keen to engage young patients and to encourage them to give feedback about the service they had received. The standard Trust satisfaction survey was modified for use with young patients, and this had the effect of increasing the response rate from this patient group by 8%, and increasing the percentage of young patients aged 5-10 years completing the survey themselves by 29%. The vast majority of parents/guardians were happy for the Trust to survey their child, but the age of the child affected to whom they would like the survey sent. The Trust subsequently altered patient survey practice to write to parents/guardians of patients aged <12 years and directly to all patients aged > or = 12 years. https://emj.bmj.com/content/27/3/221. This is an Open Access article distributed in accordance with the Creative Commons Attribution Non Commercial (CC BY-NC 4.0) license, which permits others to distribute, remix, adapt, build upon this work non-commercially, and license their derivative works on different terms, provided the original work is properly cited and the use is non-commercial. See: http://creativecommons.org/licenses/by-nc/4.0/ DOI http://dx.doi.org/10.1136/emj.2008.065615
dc.language.isoenen_US
dc.subjectEmergency Medical Servicesen_US
dc.subjectPaediatricsen_US
dc.subjectFeedbacken_US
dc.subjectDecision Makingen_US
dc.subjectPatient Satisfactionen_US
dc.titleSurveying young patientsen_US
dc.typeJournal Article/Review
dc.source.journaltitleEmergency Medicine Journalen_US
rioxxterms.versionNAen_US
rioxxterms.licenseref.urihttp://www.rioxx.net/licenses/all-rights-reserveden_US
rioxxterms.licenseref.startdate2020-05-11
refterms.panelUnspecifieden_US
refterms.dateFirstOnline2010-03
html.description.abstractThe East of England Ambulance Service NHS Trust (the Trust) was keen to engage young patients and to encourage them to give feedback about the service they had received. The standard Trust satisfaction survey was modified for use with young patients, and this had the effect of increasing the response rate from this patient group by 8%, and increasing the percentage of young patients aged 5-10 years completing the survey themselves by 29%. The vast majority of parents/guardians were happy for the Trust to survey their child, but the age of the child affected to whom they would like the survey sent. The Trust subsequently altered patient survey practice to write to parents/guardians of patients aged <12 years and directly to all patients aged > or = 12 years. https://emj.bmj.com/content/27/3/221. This is an Open Access article distributed in accordance with the Creative Commons Attribution Non Commercial (CC BY-NC 4.0) license, which permits others to distribute, remix, adapt, build upon this work non-commercially, and license their derivative works on different terms, provided the original work is properly cited and the use is non-commercial. See: http://creativecommons.org/licenses/by-nc/4.0/ DOI http://dx.doi.org/10.1136/emj.2008.065615en_US


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