The acceptability and safety of video triage for ambulance service patients and clinicians during the COVID-19 pandemic

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Author
Bell, Fiona
Pilbury, Richard
Connell, Rob
Fletcher, Dean
Leatherland, Tracy
Cottrell, Linda
Webster, Peter
Keyword
Emergency Medical Services
Ambulance
Telemedicine
COVID-19
Triage
Journal title
British Paramedic Journal

Metadata
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URI
http://hdl.handle.net/20.500.12417/1198
DOI
10.29045/14784726.2021.9.6.2.49
Abstract
In response to anticipated challenges with urgent and emergency healthcare delivery during the early part of the COVID-19 pandemic, Yorkshire Ambulance Service NHS Trust introduced video technology to supplement remote triage and 'hear and treat' consultations as a pilot project in the EOC. We conducted a service evaluation with the aim of investigating patient and staff acceptability of video triage, and the safety of the decision-making process. Abstract published with permission.
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