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Frequent callers to UK ambulance services in the COVID-19 pandemic: managing mental health, social isolation and loneliness

Scott, Jason
; 
Burtrand, Helen
; 
Churchill, Tim
; 
Cole, Robert
; 
Collins, Tracy
; 
Daxner, Nathan
; 
Fidler, Gayle
; 
Hammond-Williams, Jonathan
; 
Marlow, Benjamin
; 
McNally, Angela
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Keyword
Emergency Medical Services
 COVID-19
 Mental Health
 Social Isolation
 Communication
Journal Title
British Paramedic Journal
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Publications - Scottish Ambulance Service
Publications - East Midlands Ambulance Service
Publications - East of England Ambulance Service
Publications - London Ambulance Service
Publications - North East Ambulance Service
Publications - North West Ambulance Service
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URI
http://hdl.handle.net/20.500.12417/1233
DOI
10.29045/14784726.2021.09.6.2.66
Abstract
Patients who frequently call ambulance services are a vulnerable yet heterogeneous population with unmet multiple and complex physical health, mental health and/or social care needs. In this article, we report the challenges that the COVID-19 pandemic has introduced for ambulance services across the UK when managing frequent callers, and reflect on how existing systems and practices are adapting to support changing patient needs. Abstract published with permission.
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