Lawrence, Ricky2021-03-202021-03-202007-10Lawrence, R., 2007. Interpreting the signs. Emergency Nurse, 15 (6), 12-13.1354-57522047-898410.7748/en.15.6.12.s13http://hdl.handle.net/20.500.12417/1020enEmergency Medical ServicesTelephoneCommunicationDiversityBlack and Ethnic Minority (BAME)