Show simple item record

dc.contributor.authorMcDonnell, Aidan Joseph
dc.contributor.authorMcLaughlin, Russell
dc.contributor.authorO'Neill, Ronan
dc.contributor.authorWolfe, Julia
dc.contributor.authorSinclair, Neil
dc.contributor.authorRuddell, Nigel
dc.date.accessioned2022-12-09T17:14:16Z
dc.date.available2022-12-09T17:14:16Z
dc.date.issued2022-11-02
dc.identifier.citationMcDonnell, A.J. et al, 2022. A mass distribution letter as an early intervention for potential frequent callers. Journal of Paramedic Practice, 14 (11), 449-454.en_US
dc.identifier.issn1759-1376
dc.identifier.issn2041-9457
dc.identifier.doi10.12968/jpar.2022.14.11.449
dc.identifier.urihttp://hdl.handle.net/20.500.12417/1339
dc.description.abstractIntensive engagement with frequent callers (FCs) has been shown to be effective at reducing call volumes and producing positive outcomes for service users. Aims: This study aimed to examine the impact of sending a mass distribution letter to potential frequent callers (PFCs) on emergency call volumes. Methods: A standardised letter containing advice and information for newly identified PFCs was introduced in an attempt to signpost service users to more appropriate care providers before they met the FC criteria. In total, 96 letters were distributed to PFCs and their impact on emergency call volumes was assessed. Findings: Emergency calls decreased from 439 to 187 in the 10 weeks following letter distribution, equating to an average reduction of 57.5%. Conclusion: An association was found between letter distribution and a reduction in emergency calls. Future opportunities for development include an emphasis on feedback from recipients and determination of specific causality. Abstract published with permission.
dc.language.isoenen_US
dc.subjectEmergency Medical Servicesen_US
dc.subjectTelephoneen_US
dc.subjectCommunication Systemsen_US
dc.subjectPatient Experienceen_US
dc.subjectHealth Services Needs and Demandsen_US
dc.titleA mass distribution letter as an early intervention for potential frequent callersen_US
dc.source.journaltitleJournal of Paramedic Practiceen_US
dcterms.dateAccepted2022-11-28
rioxxterms.versionNAen_US
rioxxterms.licenseref.urihttp://www.rioxx.net/licenses/all-rights-reserveden_US
rioxxterms.licenseref.startdate2022-11-28
rioxxterms.typeJournal Article/Reviewen_US
refterms.panelUnspecifieden_US
refterms.dateFirstOnline2022-11-02
html.description.abstractIntensive engagement with frequent callers (FCs) has been shown to be effective at reducing call volumes and producing positive outcomes for service users. Aims: This study aimed to examine the impact of sending a mass distribution letter to potential frequent callers (PFCs) on emergency call volumes. Methods: A standardised letter containing advice and information for newly identified PFCs was introduced in an attempt to signpost service users to more appropriate care providers before they met the FC criteria. In total, 96 letters were distributed to PFCs and their impact on emergency call volumes was assessed. Findings: Emergency calls decreased from 439 to 187 in the 10 weeks following letter distribution, equating to an average reduction of 57.5%. Conclusion: An association was found between letter distribution and a reduction in emergency calls. Future opportunities for development include an emphasis on feedback from recipients and determination of specific causality. Abstract published with permission.en_US


This item appears in the following Collection(s)

Show simple item record