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    Frequent callers to UK ambulance services in the COVID-19 pandemic: managing mental health, social isolation and loneliness

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    Author
    Scott, Jason
    Burtrand, Helen
    Churchill, Tim
    Cole, Robert
    Collins, Tracy
    Daxner, Nathan
    Fidler, Gayle
    Hammond-Williams, Jonathan
    Marlow, Benjamin
    McNally, Angela
    O'Keefe, John
    Petterson, Robin
    Powell, Deborah
    Scott, Stephanie
    Scaife, Jayne
    Smylie, Joanna
    Strickland, Annette P.
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    Keyword
    Emergency Medical Services
    COVID-19
    Mental Health
    Social Isolation
    Communication
    Journal title
    British Paramedic Journal
    
    Metadata
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    URI
    http://hdl.handle.net/20.500.12417/1233
    DOI
    10.29045/14784726.2021.09.6.2.66
    Abstract
    Patients who frequently call ambulance services are a vulnerable yet heterogeneous population with unmet multiple and complex physical health, mental health and/or social care needs. In this article, we report the challenges that the COVID-19 pandemic has introduced for ambulance services across the UK when managing frequent callers, and reflect on how existing systems and practices are adapting to support changing patient needs. Abstract published with permission.
    ae974a485f413a2113503eed53cd6c53
    10.29045/14784726.2021.09.6.2.66
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    Publications - Scottish Ambulance Service

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