Frequent callers to UK ambulance services in the COVID-19 pandemic: managing mental health, social isolation and loneliness

Scott, Jason; Burtrand, Helen; Churchill, Tim; Cole, Robert; Collins, Tracy; Daxner, Nathan; Fidler, Gayle; Hammond-Williams, Jonathan; Marlow, Benjamin; McNally, Angela; O'Keefe, John; Petterson, Robin; Powell, Deborah; Scott, Stephanie; Scaife, Jayne; Smylie, Joanna; Strickland, Annette P.

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Abstract

Patients who frequently call ambulance services are a vulnerable yet heterogeneous population with unmet multiple and complex physical health, mental health and/or social care needs. In this article, we report the challenges that the COVID-19 pandemic has introduced for ambulance services across the UK when managing frequent callers, and reflect on how existing systems and practices are adapting to support changing patient needs. Abstract published with permission.

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Publications - Scottish Ambulance Service