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How to improve patient care by learning from mistakes

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Keyword
Emergency Medical Services
 Decision Making
 Medical Errors
 Service Delivery
 Risk Management
Journal Title
Emergency Nurse
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Publications - South Western Ambulance Service
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URI
http://hdl.handle.net/20.500.12417/1039
DOI
10.7748/en2013.02.20.9.32.e679
Abstract
Mistakes made in healthcare settings and the challenges to staff that arise from them can harm service users, consume time and money, and often receive bad publicity. However, by learning from these mistakes and meeting these challenges, practitioners can improve the quality of the care they provide. This article explores what is meant by mistakes and challenges in the context of health care. It suggests that front line managers are best placed to prevent and learn from mistakes, and thereby improve care for patients. https://search.proquest.com/docview/1314303097/fulltextPDF/1B3083DD1AA04444PQ/1?accountid=48092 This is an Open Access article distributed in accordance with the Creative Commons Attribution Non Commercial (CC BY-NC 4.0) license, which permits others to distribute, remix, adapt, build upon this work non-commercially, and license their derivative works on different terms, provided the original work is properly cited and the use is non-commercial. http://creativecommons.org/licenses/by-nc/4.0/ DOI http://dx.doi.org/10.7748/en2013.02.20.9.32.e679
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