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STRategies to manage Emergency ambulance Telephone Callers with sustained High needs: an Evaluation using linked Data (STRETCHED) - a study protocol

Aslam, Rabeea’h W.
; 
Snooks, Helen
; 
Porter, Alison
; 
Khanom, Ashrafunnesa
; 
Cole, Robert
; 
Edwards, Adrian
; 
Edwards, Bethan
; 
Evans, Bridie A.
; ; ... show 10 more
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Keyword
Emergency Medical Services
 Mental Health
 Pulmonary Disease, Chronic Obstructive
 Diabetes Mellitus
 Endocrinology
 Telephone
Journal Title
BMJ Open
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Publications - West Midlands Ambulance Service
Publications - East of England Ambulance Service
Publications - London Ambulance Service
Publications - Welsh Ambulance Services University NHS Trust
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URI
http://hdl.handle.net/20.500.12417/1383
DOI
10.1136/bmjopen-2021-053123
Abstract
UK ambulance services have identified a concern with high users of the 999 service and have set up ‘frequent callers’ services, ranging from within-service management to cross-sectoral multidisciplinary case management approaches. There is little evidence about how to address the needs of this patient group. https://bmjopen.bmj.com/content/12/3/e053123.info This is an Open Access article distributed in accordance with the Creative Commons Attribution Non Commercial (CC BY-NC 4.0) license, which permits others to distribute, remix, adapt, build upon this work non-commercially, and license their derivative works on different terms, provided the original work is properly cited and the use is non-commercial. http://creativecommons.org/licenses/by-nc/4.0/ DOI http://dx.doi.org/10.1136/bmjopen-2021-053123
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