I qualified as a paramedic in 2012 and worked for West Midlands Ambulance Service across ambulance, solo rapid response and first-line supervisor roles, serving a community with one of the highest levels of deprivation in the country. During this time, I completed two service evaluations within the Trust. The first looked at staff views of teamwork in resuscitation attempts, while the second was a set of interviews with first-line managers about how they identify ambulance clinicians who may have been traumatised by their work. In 2016 I joined the Trust's research team and supported the delivery of a variety of studies since then, from randomised controlled studies in cardiac arrest, stroke and acute respiratory failure, through to observational studies in decision-making around electrocardiograms, and a project to develop a new major trauma triage tool. From 2022-2025 I worked as the Trust's lead research paramedic, managing the delivery of research studies and supporting the research team, before being appointed at Welsh Ambulance Service as Head of Research and Innovation in 2025.

Welsh Ambulance Services University NHS Trust serves a population of 3 million people across the whole of Wales, covering more than 8000 square miles. As well as providing emergency ambulance services to the region, we run the 111 service for the country, as well as the patient transport service.